The Influence of Technological Skills, Ease of Use, and Service Security Regarding M-Banking BCA User Satisfaction among Students Faculty of Economics and Business UPN "Veteran" East Java
Keywords:
Technology Proficiency, Ease of Use, Service Security, Customers SatisfactionAbstract
Currently is an era where various kinds of technology are developing. Mobile Banking is a technology created by a banking company which is usually called M-Banking. M-Banking is a service provided by banks to their customers to carry out various banking transactions by sharing the features and menus found in banking applications via smart phones or smartphones. The aim of this research is to explain the influence of technological skills, ease of use, security of services on satisfaction using BCA M- Banking among students at the economics and business faculty of UPN "Veteran" East Java. This research uses a quantitative approach through purposive sampling techniques. The population in this study were students from the economics and business faculty of UPN "Veteran" East Java. The samples in this research are active students studying at the Faculty of Economics and Business, UPN "Veteran" East Java, students from the Faculty of Economics and Business, UPN "Veteran" East Java who have BCA M-Banking. Meanwhile, the sample in this study was 130 respondents from the economics and business faculty of UPN "Veteran" East Java with relevant criteria. All tests carried out using the Smart PLS Application indicate that all tests received scores above the prerequisite values so that the tests were said to be reliable. The research results indicate that Technology Skills have a positive and significant effect on Customers Satisfaction. Ease of Use has a positive and significant effect on Customers satisfaction, US well US Service Security has a positive and significant effect on Customers Satisfaction.
Downloads
References
Agnes Lusiana, Dhani Ichsanuddin (2022). Analysis Decision Use Shopeepay Student management University development National “Veteran” Jaw East. Journal Social Economics and Humanities e-ISSN: 2461-0720
Ajzen, I. (1991). The theory of planned behaviour. ELSEVIER, 50(2): 179-211.
Ajzen. (1991). The Theory of Planned Behaviour. Academic Press. Inc., 27 September. https:// www.dphu.org/uploads/attachements/books/books_4931_0.pdf
Jahan Nusrat, Shahria Golam (2021). Factors effecting customers satisfaction of Mobile Banking in Bangladesh: a study on young users' perspective. South Asian Journal of Marketing Emerald Publishing Limited e-ISSN: 2738-2486 p-ISSN: 2719-237
Amount Student UPN Veteran Java East (2022). Source: https://pddikti.kemdikbud.go.id/.
January 13 2023
Mukhtisar, Tarigan Ismail Rasyid MA, Evriyenni SE (2021). Influence of Efficiency, Security And Ease of Customer Interest in Transactions Using Mobile Banking (Study of Bank Syariah Mandiri Ulee Customers. Global Journal of Islamic Banking and Finance Vol. 3 No. 1
Nadhifa, Rizkyatul. Anwar, Muhadjir. (2021). Influence Literacy Finance And Tolerance Risk To Decision Investment (Studies On Inhabitant Village Sekapuk Regency Gresik). Journal Scientific Economics and Business, Vol. 14 No 02.
Mother Earth, Ni Wayan goddess Sir Yogi. Ariyanto, Dodik (2017). Application Model UTAUT 2 For Explain Interest And Behavior Use Mobile Banking in City Denpasar. E- Accounting journal. Vol 18 N0 2
Qolby, Sarah Asiyah (2020). Factor - Factor Which Influence Interest Student In Yogyakarta To Loan On line Cicil.co.id. University Islam Indonesia
Rahmawati, P., & Anwar, M. (2023). Trust Mediates the Effect of Perceived Benefits and Perceived Convenience on the Interest in Reusing Electronic Money. Journal of Economics and Business Digital, 2(3), 855-870.
Saidiyah Wachidatus, Marlena Novi (2018). Use of e-toll Card: Static Customer. Journal Management Motivation ISSN : 2407-5310, Vol 14
Sari Nandya Eka, Oswari Teddy (2020). The Influence of Convenience, Trust, and Security To Satisfaction Customer Through Decision Purchase On Shop On line Tokopedia. Creative Research Management Journal Volume 3 Number 2
Sugiyono. 2017. Quantitative, Qualitative and R&D Research Methods. Bandung: Alphabeta. Sun Adinata, Purwanto Eco (2023). Analysis Interest Use Application Cicil.co.id On
Student Faculty Economy And Business UPN "Veteran" Java East.
Tumewah Elvriawati, Juniarta, Kurniawan Yonathan (2020). The Effect of M-Banking Services Quality and Customers Perceived Value to Satisfaction and Loyalty of Bank XYZ Customers. International Journal of Management and Humanities (IJMH) ISSN: 2394– 0913 (Online), Volume-4 Issue 6
Uwalaka, Samuel C, Eze Peace (2020). Effect Of Mobile Banking On Customers Satisfaction In Commercial Banks In Anambra State. International Journal of Innovative Social Sciences & Humanities Research 8(1):101-109
Published
How to Cite
Issue
Section
Copyright (c) 2023 M. Efendy Dwi Yulianto, Muhadjir Anwar
This work is licensed under a Creative Commons Attribution 4.0 International License.
