Influencing Factors Satisfaction Patient User Guarantee Labor (Jampersal) against Health Services at Gunung Maligas Health Centers
Keywords:
Factors, Satisfaction, JampersalAbstract
Guarantee Childbirth ( Jampersal ) is guarantee financing service childbirth which includes inspection pregnancy , help delivery , service childbirth including service family planning (KB) post childbirth and services baby new born by force health at the facility health. Jampersal aim lower Number Death Mother (NDM) and numbers Death Directed Babies (DDB) in Indonesia in enhancement quality service health. Jampersal must notice service quality health to create satisfaction patient. Type study This is study descriptive with approach purposeful retrospective identify influencing factors satisfaction patient user Jampersal to service health at the Health Center Gunung Maligas Regency Simalungun. Sample in research this is existing mothers Once using Jampersal program start from gestation until the puerperium, and do installation tool contraception. Taking sample with simple random sampling technique with amount sample as many as 51 people. Research results showing that majority patient user Jampersal feel satisfied to service health (92.2%) in Gunung Maligas Subdistrict, where the average value of satisfaction patient each factor is satisfying that is access service health (76.5%), quality service health (92.2%), service process health (88.2%), and systems service health (78.4%). Expected officer health Keep going give quality service for reach satisfaction patient.
Downloads
References
Aditama , CY (2003). Management Administration House sick . ( Issue 2). Jakarta: UIPress.
Aidha, Z. (2010). Officer Performance Posyandu and User Mother Satisfaction Posyandu in Sei Semayang Village Deli Serdang Regency. Undergraduate Theses.Medan : Undergraduate Program Faculty Knowledge North Sumatra University of Nursing .
Al Rasyid, H., W, DS., Kizy , A. (2011). Satisfaction of Maternity Mothers of JAMPERSAL Usage Status . Journal. Malang: Brawijaya University. Downloaded on September 15, 2013, from http://old.fk.ub.ac.id/artikel/id/filedownload/kebidanan/Majalah%20ASTRID %20KIZI%20PRIMADANI.pdf
Anjaswarni , T., Keliat , B. A & Sabri, L. (2002). Satisfaction Level Analysis Client to Nurse Caring Behavior at Home Sick Regional General Dr. Saiful Anwar Malang. Journal Nursing Indonesia .: Faculty Knowledge University of Indonesia Nursing . Vol. 6 No. Sept. 2, 2000.
Anjaryani, W.D. (2009). Satisfaction Inpatient To Service Nurse at Tugurejo Hospital Semarang. Theses. Semarang : Program Study Master of Health Promotion Resource Studies Human Diponegoro University Postgraduate Program .
Awinda , D. 2004. Satisfaction Level Company and Patient Patients Personal To Quality Inpatient Room Services Class II House Medan Mother's Jewel Hospital . Theses. Medan: Master of Administration Program House University of North Sumatra Hospital .
BKKBN. (2013). National Policy ( Population Planning. Accessed to & Family November 24, 2012 from www.bkkbn.go.id/materi/Documents/KOSI%202012/Mission%20Center/Ked
Vieira, Neiva Francenely & Machado, Maria & Nogueira, Paula & Lopes, Karolina & Vieira, Anya & Morais, Ana & Campelo, Isabella & Guimaraes, Jose & Nuto, Sharmenia & Freitas, Roberto. (2021). Factors influencing user satisfaction with Primary Health Care. Interface - Comunicação Saúde Educação. 25. 10.1590/interface.200516.
Li, Gang & Zhou, Mingle & Feng, Zhengqian & Li, Min & Jiang, Hui. (2021). Research on Key Influencing Factors of E-Government Cloud Service Satisfaction. Wireless Personal Communications. 127. 10.1007/s11277-021-08567-0.
Haghshenas, Maryam & M.Nassiriyar, & R.Shahbazi, & Zadeh, Abz. (2015). The Measurement of factors influencing User satisfaction in FLMS. International Journal of Innovative Research in Computer and Communication Engineering (IJIRCCE), Impact Factor: 4.447 (www. ijircce.com/ ISSN 2320-9798),. 3. 1342-1350. 10.15680/ijircce.2015.0302108.
Kalankesh, Leila & Nasiry, Zahra & Fein, Rebecca & Damanabi, Shahla. (2020). Scope of factors influencing user satisfaction with information systems. Galen Medical Journal. 9. e1686.
Loubiere, Sandrine & Tinland, Aurelie & Boucekine, M & Girard, Vincent & Auquier, P. (2019). Individual and process factors influencing user’s satisfaction with Housing First services. European Journal of Public Health. 29. 10.1093/eurpub/ckz187.133.
Kalankesh, Leila & Nasiry, Zahra & Fein, Rebecca & Damanabi, Shahla. (2020). Factors Influencing User Satisfaction with Information Systems: A Systematic Review. Galen Medical Journal. 9. 1686. 10.31661/gmj.v9i0.1686.
Cantalino, Juliana & Scherer, Magda & Soratto, Jacks & Schäfer, Antônio & Anjos, Davllyn. (2021). User satisfaction in relation to Primary Health Care services in Brazil. Revista de saude publica. 55. 22. 10.11606/s1518-8787.2021055002533.
Ni’amah, Siti. (2016). KEPUASAN PASIEN JAMINAN PERSALINAN PADA PELAYANAN PERSALINAN OLEH BIDAN DESA DI KABUPATEN PATI. Jurnal Kebidanan. 8. 10.35872/jurkeb.v8i01.196.
Kinyoki, Dennis & Onguru, Daniel & Ayodo, Dr. (2022). Factors Influencing the Satisfaction with the Family Planning Services among Women of Reproductive Age Seeking Services at Health Facilities in Siaya County, Kenya. Middle East Journal of Applied Science & Technology. 05. 07-26. 10.46431/MEJAST.2022.5102.
Zhu, Yonghan & Janssen, Marijn & Wang, Rui & Liu, Yang. (2021). It Is Me, Chatbot: Working to Address the COVID-19 Outbreak-Related Mental Health Issues in China. User Experience, Satisfaction, and Influencing Factors. International Journal of Human-Computer Interaction. 38. 1-13. 10.1080/10447318.2021.1988236.
Kim, Yoon & Kim, Byeong & Kim, Ho & In, Seok & Yi, Hyung Suk & Kim, Hong & Park, Jin & Kim, Hyo. (2021). Factors Influencing Patient Satisfaction with Upper Blepharoplasty in Elderly Patients. Plastic and reconstructive surgery. Global open. 9. e3727. 10.1097/GOX.0000000000003727.
Oueida, Soraia & Kadry, Seifedine & Ionescu, Sorin. (2018). Factors Influencing Patients' Satisfaction. 10.4018/978-1-5225-5045-7.ch003.
Alfarajat, Loai & Jung, Seong-Hoon & Gu, Gil-Hwan & Seo, Young Joon. (2019). Factors Influencing Overall Satisfaction of Middle Eastern Arab Patients in South Korea. 10.17703/IJACT.2019.7.1.216.
Bedeir, Yehia & Grawe, Brian. (2018). Patient factors influencing outpatient satisfaction in patients presenting with shoulder pain. Journal of Shoulder and Elbow Surgery. 27. 10.1016/j.jse.2018.06.016.
Lee, Rami & Hwang, Soonshin & Lim, Hyunsun & Cha, Jung Yul & Kim, Kyung-Ho & Chung, Chooryung. (2018). Treatment satisfaction and its influencing factors among adult orthodontic patients. American Journal of Orthodontics and Dentofacial Orthopedics. 153. 808-817. 10.1016/j.ajodo.2017.09.015.
Waters, Stuart & Edmondston, Stephen & Yates, Piers & Gucciardi, F.. (2016). Identification of factors influencing patient satisfaction with orthopaedic outpatient clinic consultation: A qualitative study. Manual Therapy. 25. 10.1016/j.math.2016.05.334.
Chen, Kevin & Congiusta, Susan & Nash, Ira & Coppa, Gene & Smith, Mark & Kasabian, Armen & Thorne, Charles & Tanna, Neil. (2018). Factors Influencing Patient Satisfaction in Plastic Surgery: A Nationwide Analysis. Plastic and reconstructive surgery. 142. 820-825. 10.1097/PRS.0000000000004658.
Salins, C.A. & Brenaut, E & Misery, Laurent & Roguedas-Contios, A.M.. (2016). Factors influencing patient satisfaction: Assessment in outpatients in dermatology department. Journal of the European Academy of Dermatology and Venereology : JEADV. 30. 10.1111/jdv.13652.
Published
How to Cite
Issue
Section
Copyright (c) 2023 Firdasari, Jeni Raulina Br Siregar
This work is licensed under a Creative Commons Attribution 4.0 International License.
