Employee Experience in the AI Era: How Human-Centered Leadership and Digital Competence Shape Innovative Work Behavior
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Abstract
This study aims to analyze the influence of Human-Centered Leadership and Digital Competence on Innovative Work Behavior, with Employee Experience as a mediating variable, in organizations in Banjarmasin City that have adopted digital technology and artificial intelligence (AI). The study used a quantitative approach with a purposive sampling technique on 357 respondents working in ten organizational sectors, including banking, government, hospitals, universities, technology companies, modern retail, logistics, telecommunications, hospitality, and professional services. Data were collected through a five-point Likert scale questionnaire and analyzed using multiple linear regression and PROCESS Macro Hayes Model 4 with a bootstrap technique of 5,000 samples. The results showed that Human-Centered Leadership and Digital Competence had a positive and significant effect on Employee Experience, and Employee Experience had a positive and significant effect on Innovative Work Behavior. Human-Centered Leadership and Digital Competence were also shown to have a direct effect on Innovative Work Behavior. Furthermore, Employee Experience was shown to partially mediate the relationship between Human-Centered Leadership and Digital Competence on Innovative Work Behavior. These findings confirm that the success of AI transformation in human resource management depends not only on technological readiness but also on humanistic leadership, employee digital competence, and the perceived quality of the work experience. This research provides theoretical and practical contributions to the development of adaptive human resource strategies in the era of artificial intelligence, particularly in the context of Indonesia's collectivist culture.
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