Innovation in Bali Tourism Destination Marketing: Utilization of Digital Technology and Social Media in Bali, Focusing on Badung Regency
Main Article Content
Abstract
Tourism in Indonesia, especially in Bali, has become a major economic pillar for the government and local communities. However, the rapid growth of the tourism industry also brings challenges, especially in facing increasingly fierce competition in the digital era. Innovation in tourism destination marketing is very important to attract tourist interest and maintain Bali's position as a leading destination. This article highlights the rapid changes in the tourism industry due to advances in digital technology and social media, with a focus on Badung Regency as the main tourism location in Bali. The use of social media as a promotional and marketing tool for tourist destinations, especially in Indonesia, is also an important highlight. The research results note significant growth in the use of social media in Indonesia, which can be used to boost the tourism sector. The digital tourism strategy was also highlighted as an effective effort to promote Indonesia's tourism potential through various platforms. Innovative breakthroughs in the tourism business in Bali, such as online booking, transportation applications, and experience-based tours, are also in the spotlight in the face of technological advances. This article aims to provide information and analyze how innovation in tourism destination marketing can be carried out in Badung Regency, Bali, through the use of digital technology and social media. Education and training of local stakeholders is considered important to increase their effectiveness in marketing and take advantage of existing opportunities. Through community service methods, this article emphasizes the importance of an integrated approach in the use of digital technology and social media. The research results show that marketing strategies via social media can increase the attractiveness of destinations, increase tourist engagement, and have a positive impact on the local economy.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Buhalis, D., & Foerste, M. (2015). SoCoMo marketing for travel and tourism: Empowering co-creation of value. Journal of Destination Marketing & Management, 4(3), 151-161.
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609-623.
Dewi, K. (2020). Social Media Marketing and Its Impact on Tourist Destination Image in Bali. Journal of Research on Humanities and Social Sciences, 10(1), 1353-1359.
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179-188.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68.
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468.
Neuhofer, B., Buhalis, D., & Ladkin, A. (2015). Technology as a catalyst of change: enablers and barriers of the tourist experience and their consequences. In Information and Communication Technologies in Tourism 2015 (pp. 789-802). Springer, Cham.
Neuhofer, B., Buhalis, D., & Ladkin, A. (2015). Technology as a catalyst of change: enablers and barriers of the tourist experience and their consequences. The Routledge Handbook of Transport Economics, 109.
Neuhofer, B., Buhalis, D., & Ladkin, A. (2015). Technology as a catalyst of change: Enablers and barriers of the tourist experience and their consequences. The Routledge Handbook of Transport Economics, 288.
Pearce, P. L., & Gretzel, U. (2012). Tourism in technology dead zones: Documenting experiential dimensions. Tourism Recreation Research, 37(3), 247-260.
Sigala, M. (2017). Tourism and technology: Convergence, co-creation, co-elevation, and competition. International Journal of Tourism Research, 19(4), 409-415.
Sigala, M. (2018). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117, 312-321.
Smith, A. N., Fischer, E., & Yongjian, C. (2012). How does brand-related user-generated content differ across YouTube, Facebook, and Twitter? Journal of Interactive Marketing, 26(2), 102-113.
Stamboulis, Y., & Skayannis, P. (2003). Innovation strategies and technology for experience-based tourism. Tourism Management, 24(1), 35-43.
Tussyadiah, I., & Pesonen, J. (2016). Impacts of peer-to-peer accommodation use on travel patterns. Journal of Travel Research, 55(8), 1022-1040.
UNWTO. (2020). Tourism and COVID-19. Retrieved from https://www.unwto.org/tourism-covid-19
Wang, D., Li, X. R., & Liang, Y. (2019). Collaborative destination marketing through online travel communities and destination social media. Tourism Management, 70, 321-331.
Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017). A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. Tourism Management, 58, 51-65.
Zhang, H., Yu, L., Xu, J., & Zhang, Y. (2016). Tourist spatial–temporal behavior pattern discovery with mobile big data. Tourism Management, 58, 51-63.