Implementation of the E-Government System: A case study at the Ministry of Religious Affairs Office in Sukabumi City
Article Sidebar
Main Article Content
Abstract
The purpose of this study is to determine the advantages and disadvantages of the e-government system, obstacles in the implementation of the e-government system, and the implementation of the e-government system at the Office of the Ministry of Religious Affairs in Sukabumi City. The data collection technique is carried out through observation, interviews, and documentation. The location of the study was focused on the Ministry of Religious Affairs of Sukabumi City. The respondents in this study were 9 employees of the Ministry of Religious Affairs of Sukabumi City. Data analysis is carried out by selecting answers obtained from respondents and then collected for analysis and conclusions. The data analysis used is data triangulation. The results of the study were obtained, 1) The advantages of the e-government system are to facilitate public services and public services more effectively and efficiently, while the disadvantages of the e-government system are service procedures and one-stop integrated service media (PTSP). 2) Obstacles in the implementation of PTSP at the Ministry of Religious Affairs office in Sukabumi City include inadequate facilities and infrastructure, and lack of human resources in implementing PTSP and SOPs. (3) The implementation of the e-government system at the Ministry of Religious Affairs office has been going well even though in practice there are obstacles faced, namely the many types of applications used in integrating one-stop integrated services (PTSP).
Downloads
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
M. Thompson and W. Venters, “Platform, or technology project? A spectrum of six strategic ‘plays’ from UK government IT initiatives and their implications for policy,” Gov Inf Q, vol. 38, no. 4, Oct. 2021, doi: 10.1016/j.giq.2021.101628.
P. Silal and D. Saha, “Impact of national e-participation levels on inclusive human development and environmental performance: The mediating role of corruption control,” Gov Inf Q, vol. 38, no. 4, Oct. 2021, doi: 10.1016/j.giq.2021.101615.
M. Mansoor, “Citizens’ trust in government as a function of good governance and government agency’s provision of quality information on social media during COVID-19,” Gov Inf Q, vol. 38, no. 4, Oct. 2021, doi: 10.1016/j.giq.2021.101597.
E. Riihimäki and S. Pekkola, “Public buyer’s concerns influencing the early phases of information system acquisition,” Gov Inf Q, vol. 38, no. 4, Oct. 2021, doi: 10.1016/j.giq.2021.101595.
P. Henman, T. Graham, and L. N. Lata, “Building the ‘front door’ within a web ecology: Informational governance and institutional shaping of national government webportals,” Gov Inf Q, vol. 38, no. 2, Apr. 2021, doi: 10.1016/j.giq.2021.101575.
S. Y. Tan and A. Taeihagh, “Adaptive governance of autonomous vehicles: Accelerating the adoption of disruptive technologies in Singapore,” Gov Inf Q, vol. 38, no. 2, Apr. 2021, doi: 10.1016/j.giq.2020.101546.
I. B. Løberg, “Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services,” Gov Inf Q, vol. 38, no. 2, Apr. 2021, doi: 10.1016/j.giq.2020.101551.
C. Kam, A. M. Bertelli, and A. Held, “The Electoral System, the Party System and Accountability in Parliamentary Government,” American Political Science Review, vol. 114, no. 3, pp. 744–760, Aug. 2020, doi: 10.1017/S0003055420000143.
X. Li, L. Wang, and L. Fang, “Optimal Design of an Information Management System for Government: A Bridge between Government and Citizens,” Math Probl Eng, vol. 2022, 2022, doi: 10.1155/2022/3127858.
R. Peeters and A. Widlak, “The digital cage: Administrative exclusion through information architecture – The case of the Dutch civil registry’s master data management system,” Gov Inf Q, vol. 35, no. 2, pp. 175–183, Apr. 2018, doi: 10.1016/j.giq.2018.02.003.
X. Xie, M. Zhang, and C. Zhong, “Temporal and Spatial Variations in China’s Government-Official-Appointment System and Local Water-Environment Pollution,” Sustainability (Switzerland), vol. 14, no. 14, Jul. 2022, doi: 10.3390/su14148868.
E. Ruijer, “Designing and implementing data collaboratives: A governance perspective,” Gov Inf Q, vol. 38, no. 4, Oct. 2021, doi: 10.1016/j.giq.2021.101612.
J. Creswell, Research Design Qualitative, Quantitative, and Mixed Method Approaches. Yogyakarta: Pustaka Pelajar, 2016.